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Brady Miller

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  • in reply to: User accounts deleted #10005066
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    Brady Miller
    Participant

    My verification settings are set to require Admin Approval and the grace period is 60 days. The admin has regularly been approving accounts within 24-48 hours. If there were any unapproved users, we would see them in the Unverified Users, which there are none. Even so, there really needs to be a place to define what that email says, as it’s extremely misleading, considering that we have the membership/payment setting OFF. By telling them to contact their bank/credit card company, it makes the customer think something might be wrong with one of those, and it has nothing to do with that.

    in reply to: User accounts deleted #10005060
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    Brady Miller
    Participant

    That patch appears to not be working. Had another customer receive this message today (names/emails blanked or subbed out for security:

    From: Admin <my-email>
    Subject: Final Reminder – Payment Failed.
    Date: May 10, 2017 at 11:38:07 AM CDT
    To: <users-email>
    Reply-To: <my-email> \r\nReturn-Path: <my-email>

    Dear USERNAME,
    Our last attempt to charge the membership payment for your account failed.
    You are requested to log in to your account at ———– to provide a different payment method, or contact your bank/credit-card company to resolve this issue.
    Failure to do so will result in your account being removed from ————-.
    Kind Regards,
    ——————

    in reply to: User accounts deleted #10005036
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    Brady Miller
    Participant

    I need to throw my hat in the pool on this one as well. This has been going on for weeks of users getting the “Payment Failed” notification and then their account deleted, even though there are no payment settings activated. PLEASE fix this asap, as we have nearly 1000 users on the site this is used on and will have to dump this plugin and find another pretty quick if this isn’t fixed, cause I am getting emails/calls daily with users wondering what the payment failed email is and why their accounts are deactivated.

Viewing 3 posts - 1 through 3 (of 3 total)