Wrong Administrator address

Home Forums Pie-Register 2.0 Support Wrong Administrator address

This topic contains 6 replies, has 2 voices, and was last updated by  Hasnain Abbas 2 years, 6 months ago.

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  • #4342

    freddela
    Participant

    Thank for your great plugin
    I use Pie Register to customize a registration procedure and authentication on the site: copperprodev.coppernic.fr/
    The general website address email is support@coppernic.fr. The address registered for the administrator’s notifications is also support@coppernic.fr.
    However – as you can see on the screenshot, when a user receives mail from the administrator, the sender address is copperpro@coppernic.fr.

    wrong-adress

    #4344

    Hasnain Abbas
    Keymaster

    Hello,

    Can you please confirm if you are using any “SMTP” or WP Email enhancement plugin that would modifying it? This is weird it should follow the given FROM email unless any other plugin or theme explicitly modifies it.

    Thanks

    #4345

    freddela
    Participant

    Hello

    PLUGINS LIST :
    Advanced Code Editor
    Download Manager
    Media File Manager
    Pie Register
    User Role Editor
    User Specific Content
    WPML Multilingual CMS
    Email Login (Desactivated and deleted, same issue after)

    Thanks

    #4346

    freddela
    Participant

    Looks like the problem is with the address xxxxxx@coppernic.fr . When I use for example arthur@coppernic.fr or support@coppernic.fr , the email displays the address copperpro@coppernic.fr .

    When I use a different address (for example, my personal address freddela@free.fr ), the email displays the address freddela@free.fr

    Weird isn’t it ?

    #4347

    Hasnain Abbas
    Keymaster

    Hello,

    It is weird, its quite difficult to say anything here, I am gunna give you a workaround/code snippet for this problem. Please add this code in your theme’s function.php at the end before ending ?>

    add_filter(‘wp_mail_from’,’coppernic_wp_mail_from’,20,1);
    function coppernic_wp_mail_from($email) {
    return ‘support@coppernic.fr’;
    }
    add_filter(‘wp_mail_from_name’,’coppernic_wp_mail_from_name’,20,1);
    function coppernic_wp_mail_from_name($name) {
    return ‘Coppernic Administration’;
    }

    Please feel free to let us know if you have any other questions.

    Thanks

    #4348

    freddela
    Participant

    I add the piece of code at the end of the file functions.php
    But now the mail displays www-data@coppernic.fr

    see screenshot
    mail

    #4349

    Hasnain Abbas
    Keymaster

    Hello,

    At this point, i think it is mandatory to login to your server to figure out the issue so, I would suggest you to go to our premium support by contacting us using contact form at our site.

    Thanks

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