[freddela]

I already posted for this problem month ago , but you did not answer . Meanwhile , other users have encountered the same problem.

The problem :
When users have forgotten their password, they click on “Lost your password? ” , they enter their user name or their address and click the Reset button . They receive the email , they click the link to reset their password.
The problem is this : instead of having the form provided for entering a new password , they are on the page of the login form with a message that says : Error: You has-been key expired , please reset password again.

Have you find a solution ?

Thanks

[Pie Register]

Hello,

Thanks for reaching out. We have already fixed this error on version 2.0.18. However the latest version is 2.0.20. Please upgrade to the latest version from PR own website.

Thanks

[freddela]

Hello

Thank you for this very good new.

But there is no option to update Pie Register on WordPress . So, if I delete the 2.0.17 version, and I replaced it with the new version, I will lose everything I have personalized (form , Users notifications , css … ) , right?

[Pie Register]

Hello,

You wont loose anything. I would recommend you to upload and overwrite the updated plugin contents with the existing one and you will all good.

To avoid any inconvenience I would recommend to make a backup for your file and database so in case of any incovenience you can always restore back.

Thanks

[freddela]

Sorry but I do not agree with you
First step : I delete the old Pie Register version
Second step : I download and activate the latest version
Third step : I lost everything !!!

To restore , I have to replace my database by the one I saved before…

[Pie Register]

Well, If you delete the old plugin from WP backend, it will defnitely wipe out all the configuration and data. I thought you deleted using FTP. Still I dont understand why would you delete the older version for upgrade? anyways, please feel free to let us know if you have any other questions.

Thanks

[Ryan Exley]

Hi

I am having the same problem with the reset link saying “The reset key is invalid or no longer exists”

I am already using version 2.0.20 and i am still getting this error

[Pie Register]

Hello,

This problem was already fixed in 2.0.19. However, if you still encountering the issue, please make sure you copy/paste the link correctly. If you sure you doing it right, then you may want to switch to a different browser, sometime browser caches the page.

Thanks

[freddela]

Hello,

What do you mean by :”please make sure you copy/paste the link correctly” ?

thanks

Ps : my version of PR is 2.0.20

[Ryan Exley]

Hi freddela

I think he means the reset link that is contained in the email.

Although for the vast majority of people there will be no reason to copy/paste as the link should show up as a hyperlink for the users to click on.

I will have to check if its a copy/paste issue by test resetting some of my test accounts

[Author]

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