Registered users are deleted

Home Forums Pie-Register 3.0 Support Registered users are deleted

This topic contains 9 replies, has 3 voices, and was last updated by  Dmitry Vladimirovich Shamin 8 months, 2 weeks ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #5215

    kreek
    Participant

    Several users are reporting that they can’t log in anymore. If I check the user accounts in the site admin pages I see that the user is not there anymore.

    The site sends me a notification if a new user is registered and I can find the ‘old’ registration.

    It can be a WP issue but my gut feeling it has to do with PR.
    If the issue is related to PR 3.0.3 and solved in PR 3.0.5 please post a reply. I need to inform my users and want to know if it is really solved.

    WP version: 4.8.1
    PR: 3.0.3

    #5216

    Kirmani
    Keymaster

    Hi Kreek,

    There is no such known issue in 3.0.3. There was a bug in 3.0.1 that also sent emails to users that their account will be deleted but that was fixed in the next versions. If your users got such emails, then it might be PR otherwise it could be something else.

    Regards,
    Kirmani

    #5217

    kreek
    Participant

    Hi Kirmani,

    Thanks for the quick reply.

    I made an overview of all users with the csv files I downloaded.
    The total number of users is never higher than 32. Is this a maximum number of users? The user ID is higher than 32 so more users have registered.
    Also users seem to disappear from the list and appear again.

    user data:
    CSV file User ID
    2017-05-01-16_08 2
    2017-05-01-16_08 4
    2017-05-01-16_08 5
    2017-05-01-16_08 13
    2017-05-01-16_08 14
    2017-05-01-16_08 16
    2017-05-01-16_08 19
    2017-05-01-16_08 21
    2017-05-01-16_08 22
    2017-05-01-16_08 24
    2017-05-01-16_08 25
    2017-05-01-16_08 26
    2017-05-01-16_08 27
    2017-05-01-16_08 30
    2017-05-01-16_08 31
    2017-05-01-16_08 34
    2017-05-01-16_08 35
    2017-05-01-16_08 36
    2017-05-01-16_08 37
    2017-05-01-16_08 38
    2017-05-01-16_08 39
    2017-05-01-16_08 40
    2017-05-01-16_08 41
    2017-05-01-16_08 42
    2017-05-01-16_08 43
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    2017-05-01-16_08 48
    2017-05-01-16_08 49
    2017-05-01-16_08 50
    2017-05-01-16_08 51
    2017-05-02-20_17 2
    2017-05-02-20_17 4
    2017-05-02-20_17 5
    2017-05-02-20_17 11
    2017-05-02-20_17 13
    2017-05-02-20_17 14
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    2017-05-02-20_17 18
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    2017-05-02-20_17 20
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    2017-05-02-20_17 26
    2017-05-02-20_17 27
    2017-05-02-20_17 30
    2017-05-02-20_17 31
    2017-05-02-20_17 34
    2017-05-02-20_17 35
    2017-05-02-20_17 36
    2017-05-02-20_17 37
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    2017-05-03-20_11 2
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    2017-05-07-12_05 2
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    2017-05-07-12_05 31
    2017-05-07-12_05 32
    2017-05-29-08_54 2
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    2017-05-29-08_54 5
    2017-05-29-08_54 11
    2017-05-29-08_54 13
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    2017-05-29-08_54 32
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    2017-07-16-20_40 2
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    2017-07-16-20_40 11
    2017-07-16-20_40 13
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    2017-07-31-10_44 2
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    2017-08-02-22_03 2
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    2017-08-02-22_03 11
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    2017-08-30-21_24 2
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    2017-08-30-21_24 11
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    2017-08-30-21_43 42
    2017-08-30-21_43 43
    2017-08-30-21_43 44
    2017-08-30-21_43 45
    2017-08-30-21_43 46
    2017-08-30-21_43 47
    2017-09-11-15_18 2
    2017-09-11-15_18 4
    2017-09-11-15_18 5
    2017-09-11-15_18 13
    2017-09-11-15_18 14
    2017-09-11-15_18 16
    2017-09-11-15_18 19
    2017-09-11-15_18 21
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    2017-09-11-15_18 24
    2017-09-11-15_18 25
    2017-09-11-15_18 26
    2017-09-11-15_18 27
    2017-09-11-15_18 30
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    2017-09-11-15_18 51

    #5219

    Kirmani
    Keymaster

    Are you using PR to export users?

    #5235

    kreek
    Participant

    Hi Kirmani,

    Yes, I use PR to export users and select all options to export.
    I saved the files and I can see that several users have disappeared.
    I can send the overview but will not post it here.

    The current solution is to have them register again but for me that is not sustainable.

    The 32 user does not seem to be a limit, it is the number of registered users.

    BR, Casper

    #5244

    kreek
    Participant

    Hello!

    Is this issue taken up?
    Again a user has been deleted.

    Casper

    #5247

    kreek
    Participant

    Kirmani,

    Again a user has been deleted. I cannot find the user anymore.
    All user details were in place Oct 5th

    The notification is:
    Final reminder Payment failed

    The site has no payment options at all so the notification is very strange.

    #5248

    Kirmani
    Keymaster

    Hi Kreek,

    Are you using user verification with a grace period?

    #5256

    kreek
    Participant

    Yes, grace period is 1 day.

    I just saw my personal user account being deleted:
    – starts with password is wrong. is not true as I use auto complete
    – Redirect to password forgotten does not work as the user is not known
    – the user is gone in the user listing in the dashboard (standard WP)
    – A minute before trying to login I made an export and the user account was listed

    #5349

    I have the same strange behavior. Use grace period too. I wrote about it directly by using a support ticket. My version is 3.0.7. Waiting for decision.
    And I paid for Pro version.

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