Password Reset not Working - Pie Register
2018-12-10 15:34:59

Password Reset not Working

Home Forums Pie-Register 2.0 Support Password Reset not Working

This topic contains 10 replies, has 4 voices, and was last updated by  Pie Register 3 years, 10 months ago.

Viewing 10 posts - 1 through 10 (of 11 total)
  • Author
    Posts
  • #2599

    Mark Gadsby
    Participant

    Hi,

    I’m trying to get password reset to work on my site.

    However, when a user gets an email of the form:

    http://[site url]/member-login/?action=rp&key=ceNzpdGqPOlhbuWmigdr&login=TCL009083

    it changes to:

    http://[site url]/lostpassword/?action=lostpassword&error=invalidkey

    and shows the lost password page again.

    Do you have any idea as to what the issue could be please?

    Thanks,

    Mark

    #2603

    Pie Register
    Keymaster

    Hello,

    What version of Pie-Register You are using?

    Thanks
    Mohsin

    #2630

    Mark Gadsby
    Participant

    Hi,

    I am using Version 2.0.13.

    Regards,

    Mark

    #2635

    Pie Register
    Keymaster

    Hello Mark,

    The only issue i see with your Reset password URL is: The URL is encoded!
    That may be your email program issue.
    Please try to switch modes!
    Pie-Register >> user Notifications >> Forgot Password Template

    Thanks
    Mohsin

    #2639

    Mark Gadsby
    Participant

    So you think changing the email format from text to html (or vica versa) will stop the url being transformed into saying “Invalid Key”?

    I tried you suggestion and it didn’t work. Any further suggestions on how to make the key valid?

    Regards,

    Mark

    #2640

    Pie Register
    Keymaster

    That’s weird,. Can you please send over the access to your website using
    our contact form?

    Thanks

    #2659

    Peter Juhasz
    Participant

    I have the same problem, can you tell me what is the problem?

    Thanks,

    Peter

    #2661

    Pie Register
    Keymaster

    Hello Peter,

    This problem may limited to your own environment, I am assuming you have
    latest version of Pie-Register installed. please use our contact form to
    send over the login info if you’d like our engineers to figure out the
    problem on your end.

    Thanks
    Mohsin

    #2667

    Peter Juhasz
    Participant

    Ok, thank you so much! Peter

    #3036

    Dimitar Dimitrov
    Participant

    I have the same problem! In addition I can say I get this message in the next screen: “Sorry, that key does not appear to be valid.”

    Any progress since November with this issue? Please, let me know! Thanks!

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