[Mark Gadsby]

Hi,

I’m trying to get password reset to work on my site.

However, when a user gets an email of the form:

http://[site url]/member-login/?action=rp&key=ceNzpdGqPOlhbuWmigdr&login=TCL009083

it changes to:

http://[site url]/lostpassword/?action=lostpassword&error=invalidkey

and shows the lost password page again.

Do you have any idea as to what the issue could be please?

Thanks,

Mark

[Pie Register]

Hello,

What version of Pie-Register You are using?

Thanks
Mohsin

[Mark Gadsby]

Hi,

I am using Version 2.0.13.

Regards,

Mark

[Pie Register]

Hello Mark,

The only issue i see with your Reset password URL is: The URL is encoded!
That may be your email program issue.
Please try to switch modes!
Pie-Register >> user Notifications >> Forgot Password Template

Thanks
Mohsin

[Mark Gadsby]

So you think changing the email format from text to html (or vica versa) will stop the url being transformed into saying “Invalid Key”?

I tried you suggestion and it didn’t work. Any further suggestions on how to make the key valid?

Regards,

Mark

[Pie Register]

That’s weird,. Can you please send over the access to your website using
our contact form?

Thanks

[Peter Juhasz]

I have the same problem, can you tell me what is the problem?

Thanks,

Peter

[Pie Register]

Hello Peter,

This problem may limited to your own environment, I am assuming you have
latest version of Pie-Register installed. please use our contact form to
send over the login info if you’d like our engineers to figure out the
problem on your end.

Thanks
Mohsin

[Peter Juhasz]

Ok, thank you so much! Peter

[Dimitar Dimitrov]

I have the same problem! In addition I can say I get this message in the next screen: “Sorry, that key does not appear to be valid.”

Any progress since November with this issue? Please, let me know! Thanks!

[Author]

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