General settings not shown

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This topic contains 12 replies, has 2 voices, and was last updated by  Hasnain Abbas 3 years, 1 month ago.

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  • #3944

    Victor Melen
    Participant

    Hi there,
    First of all , thanks for this good plugin.
    I have a multi site WP and I have activated Pie-register locally, in one of the sites.
    I have been able to create a form and even to have it tested and receiving the registration e-mail.
    The issue came when I wanted to change some settings and I tried to reach the General setting in the menu: They are not there, I just got a blank page.
    I have uninstalled the plugin and installed it again and the same, No general Settings. I have also tried to installed it manually and in the file Manager I got the generalsettigns file but still not showing on pie-register menu.
    Any idea what is going on?

    THanks in advance for your support

    #3947

    Hasnain Abbas
    Keymaster

    Hello,

    Thank you for contacting us regarding Pie-Register. I apologize for the inconvenience this may occurred to you.
    Well, it might be the incompatibility issue with PHP/Wordpress version or a conflict with another plugin installed. Can you please send us more details about your PHP and WordPress versions and other plguins installed? also try to on debug mode and see if any error you’d see at General Settings page?

    Thanks

    #3953

    Victor Melen
    Participant

    Hi Hasnain,
    Thank you for your e-mail.
    My WP and php version are the following:

    WordPress 4.3 running Project Theme Child theme.
    Running PHP version: 5.6.12

    I only have two plugins installed on this site: Pie register and SiteOrigin Widgets Bundle.

    I have tried on debug mode as well but there is actually no general options page.This is what I got:
    wp-includes/general-template.php:572 – The siteurl option is deprecated for the family of bloginfo() functions. Use the url option instead.

    require_once(‘wp-admin/admin-header.php’), do_action(‘admin_head’), call_user_func_array, ProjectTheme_admin_style_sheet, bloginfo, get_bloginfo
    wp-admin/menu-header.php:166 – Usage of user levels by plugins and themes is deprecated. Use roles and capabilities instead.

    require_once(‘wp-admin/admin-header.php’), require(‘wp-admin/menu-header.php’), _wp_menu_output, current_user_can

    Many thanks for your help
    Victor

    #3958

    Hasnain Abbas
    Keymaster

    Thanks for the updated info, currently our team trying to investigate this issue. We will get back to you asap.

    Many Thanks

    #3966

    Hasnain Abbas
    Keymaster

    Well, We have failed to re-produce this error on our environment with SiteOrigin Widgets Bundle plugin. Can you please switch to a different theme to see if it works there?

    Thanks

    #3976

    Victor Melen
    Participant

    Hi Hasnain,
    I have tried with another Theme ( Zerif Lite) and I still have the same issue, No General Settings are shown.
    Rgds

    #3978

    Hasnain Abbas
    Keymaster

    Can you please post us the error_log file? or extract what error it reports while accessing the general settings page? if you don’t know what it is, please ask your hosting provider

    Thanks

    #3981

    Victor Melen
    Participant

    Hi Hasnain,
    This is the error_log:

    [10-Sep-2015 20:07:59 UTC] RFG – Check if manual update notice should be displayed
    [10-Sep-2015 20:07:59 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:07:59 UTC] RFG – Check if automatic update notice should be displayed
    [10-Sep-2015 20:07:59 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:08:07 UTC] RFG – Check if manual update notice should be displayed
    [10-Sep-2015 20:08:07 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:08:07 UTC] RFG – Check if automatic update notice should be displayed
    [10-Sep-2015 20:08:07 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:08:15 UTC] WordPress database error Table ‘wp_7_pieregister_code’ already exists for query CREATE TABLE wp_7_pieregister_code(id INT( 5 ) NOT NULL AUTO_INCREMENT PRIMARY KEY ,created DATE NOT NULL ,modified DATE NOT NULL ,name TEXT NOT NULL ,count INT( 5 ) NOT NULL ,status INT( 2 ) NOT NULL ,code_usage INT( 5 ) NOT NULL) ENGINE = MYISAM ; made by activate_plugin, do_action(‘activate_pie-register/pie-register.php’), call_user_func_array, PieReg_Base->install_settings
    [10-Sep-2015 20:08:18 UTC] RFG – Check if manual update notice should be displayed
    [10-Sep-2015 20:08:18 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:08:18 UTC] RFG – Check if automatic update notice should be displayed
    [10-Sep-2015 20:08:18 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:08:22 UTC] RFG – Check if manual update notice should be displayed
    [10-Sep-2015 20:08:22 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:08:22 UTC] RFG – Check if automatic update notice should be displayed
    [10-Sep-2015 20:08:22 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:08:27 UTC] RFG – Check if manual update notice should be displayed
    [10-Sep-2015 20:08:27 UTC] RFG – User disabled all update notices
    [10-Sep-2015 20:08:27 UTC] RFG – Check if automatic update notice should be displayed
    [10-Sep-2015 20:08:27 UTC] RFG – User disabled all update notices

    THanks,
    Victor

    #3986

    Hasnain Abbas
    Keymaster

    Hello,

    Your error log doesn’t state anything that causing the General Settings page to not load, however, it showing a different issue. So at this point I can only think that if the general settings file is either missing, corrupted or not readable inside the pieregister folder.

    Please download patch containing two files.
    https://pieregister.com/wp-content/uploads/2015/09/pie-register-patch-1109201501.zip
    1.) pie-register >> classes >> base.php (to fix the issue your log states)
    2.) pie-register >> menus >> PieGeneralSettings.php (pls put this file if missing inside the menus folder otherwise double check the file permission)

    Please write us back if you have further more questions or problem persist,

    Thanks and best regards,

    #3988

    Victor Melen
    Participant

    Hi Hasnain,
    I have checked it and the file already exists, nevertheless I have renamed( rather than delete it) it and replaced it with the one you sent me and I also did the same with the base.php but I still cannot see the General Settings.
    I have checked the permissions of the PieGeneralSettings.php file and are 6.4.4 ,the same that the rest of the menus.
    I have also tried to uninstalled and delete everything from the File Manager and install it again but no luck with that either.
    Rgds

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