[Pie Register]

Hi Kreek,

Are you using user verification with a grace period?

[Pie Register]

In Pie register, there is no such option in user verification, however in PR Pro there is a section available for Block Users. From here you can restrict users to login by their email address (including blocking specific domains), username and IP range.

Hope that helps.

Thanks,
Kirmani

[Pie Register]

Hi Keller,

Are you not getting emails or not getting them on specific template?

[Pie Register]

Hi Santiago,

Please provide us list for all plugins and name of active theme listed in our help page, and check if there are any error showing in console log and share the screenshot with us.

Thanks,
Kirmani

[Pie Register]

Hi,

We need a test admin account to do further debugging. Since you are a Pro user, please go ahead and create a private ticket at https://store.genetech.co/support-ticket/ and share test admin account there so that we can further dig into the issue.

Thanks,
Kirmani

[Pie Register]

Hi Cathie,

This email is sent to unverified users when they don’t verify their account before Grace Period. If you do not want to send out this email, you can set the grace periods to 0 from Settings > Security screen User Verification section.

Best Regards,
Kirmani

[Pie Register]

Hi Riccardo,

Which version of PR are you using?

[Pie Register]

Hi,

This conflict is being resolved and is coming in the upcoming PR version. The new version is expected to be released by the end of this month.

Best Regards,
Kirmani

[Pie Register]

Are you using PR to export users?

[Pie Register]

Hi Kreek,

There is no such known issue in 3.0.3. There was a bug in 3.0.1 that also sent emails to users that their account will be deleted but that was fixed in the next versions. If your users got such emails, then it might be PR otherwise it could be something else.

Regards,
Kirmani

[Author]

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